01. Try Before Purchasing
Eligible customers may request a 24-hour trial to evaluate available channels, supported apps and playback performance before purchasing a subscription.
We encourage customers to test compatibility before purchasing. If a subscribed service has a technical issue, our team will investigate and offer an appropriate resolution under the applicable purchase terms and consumer laws.
Last updated: October 26, 2026Eligible customers may request a 24-hour trial to evaluate available channels, supported apps and playback performance before purchasing a subscription.
If you want to cancel an order before activation, contact us promptly. We will review the fulfillment status and available cancellation or refund options, including any rights provided by law.
If your subscription is not working as described, report the problem to our support team with your order information and a description of the fault.
We may first attempt troubleshooting, account restoration, compatible-player guidance or a suitable replacement, where available.
If a verified material fault cannot be resolved, we will assess refund eligibility or another legally appropriate remedy.
After digital service activation, a change of mind, device preference or dissatisfaction with a disclosed limitation does not automatically establish refund eligibility.
This does not restrict mandatory cancellation, refund or other consumer rights for faulty services or misrepresentation.
Refund requests for reseller packages and credits are reviewed according to fulfillment status, unused balances, activation history and verified technical issues.
Used credits are not automatically refundable unless required by law or expressly agreed.
Contact support and provide:
Email: admin@megaottoiptv.online
We may accept PayPal, Payoneer, ACH, SWIFT, cryptocurrency, Remitly and other available payment methods.
Approved refunds are handled through an appropriate available method. Processing times and procedures may differ by provider and payment type. Applicable legal requirements take precedence.
Nothing in this policy removes statutory rights or remedies that cannot legally be waived. Requests are assessed in light of the transaction, applicable laws and the circumstances of the issue.
Contact Mega OTT support so we can review your subscription or reseller issue.